We're truly sorry to hear that you’re not satisfied with your experience.

After reviewing your order, we confirmed that it was placed on December 12, processed and shipped on December 13, and delivered on December 28, all within the estimated timeframe for the free standard shipping option you selected. Our standard processing time is 3–5 business days, and delivery typically takes 5–10 business days, for a total estimated window of 8–15 business days. Your order was delivered within that expected range.

That said, we completely understand that timely delivery is important, and we sincerely apologize if the experience didn’t meet your expectations. Your satisfaction means a lot to us, and we’d love the chance to make things right.

Please don’t hesitate to reach out to our support team so we can assist you further.

Best regards,
Tayno Footwear Support Team

Thank you for your feedback, and we're truly sorry to hear that the item you received didn’t meet your expectations based on the listing.
At Tayno Footwear, we take great pride in ensuring that our product photos accurately reflect what customers will receive. We work hard to present clear, true-to-life images so that there are no surprises upon delivery. That said, we genuinely appreciate your perspective and take your comments seriously. Your input is valuable, and we'll certainly keep it in mind as we continue to improve how our products are represented, especially in future productions. If there’s anything we can do to make this right for you, please don’t hesitate to reach out to our support team.
Best regards, Tayno Footwear Support Team.